Complaints & Dispute Resolution

Last updated · 2026-05-30

We want every learner to have a good experience. If something goes wrong, please tell us — this policy explains how to raise a complaint and how we will handle it.

1. Our commitment

We take complaints seriously and use them to put things right and to improve. You will be treated fairly and courteously, and raising a complaint will never affect how you are treated.

2. How to raise a complaint

Please contact us through our contact form or by email at [email protected]. To help us resolve it quickly, please include:

Your name and the email address on your account.
The Course or order the complaint relates to, if any.
What happened, with dates where you can.
What you would like us to do to put it right.

3. What happens next

We aim to acknowledge your complaint within 5 working days.
We will look into it and aim to give you a full response within 30 days.
If we need longer, we will explain why and keep you updated.

4. If you are not satisfied

If you are not happy with our response, reply and ask for your complaint to be reviewed by a manager. We will take a fresh look and respond again.

5. External options

If we cannot resolve your complaint between us, you may be able to use an independent alternative dispute resolution (ADR) provider. [MTA is not currently a member of an ADR scheme — confirm before publishing.]

For data-protection concerns, you can contact the UK Information Commissioner's Office at ico.org.uk.
For payment issues, your bank or card provider may also be able to help.
Your statutory rights as a consumer are unaffected by this process.

6. How to contact us

Email [email protected] or use our contact form.