Terms & Conditions

1. About these terms

“We”, “us” and “our” mean Manchester Training Academy Ltd, a company registered in England and Wales (company number [COMPANY NUMBER]), registered office First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom. “You” means the person or organisation using our services.

By creating an account, buying a course or otherwise using the platform, you agree to these terms. If you do not agree, please do not use the platform.

2. Definitions

• Platform — our website and online services.
• Course — any training product we offer, whether a Recorded Course or a Live Course.
• Recorded Course — a self-paced course delivered as pre-recorded video and materials.
• Live Course — a course delivered through one or more scheduled live online sessions.
• Content — all videos, materials, text and other resources made available through a Course.
• Account — your personal login to the Platform.

3. Eligibility and your account

You must be at least 18 years old to create an Account and buy Courses. By registering you confirm that you are.

• Keep your account details accurate and up to date.
• Keep your login credentials secure and confidential.
• Your Account is personal to you. You must not share your login, let anyone else use your Account, or use someone else's Account.
• You are responsible for everything done under your Account. Tell us immediately if you suspect unauthorised use.

We operate technical controls that detect and prevent account sharing, including ejecting a second device that tries to join a Live Course on the same login. See our Acceptable Use Policy.

4. Courses and access

We grant you access to a Course once your payment is confirmed (or immediately for a free or fully-discounted Course).

• Recorded Courses become available in your dashboard as soon as your order completes, and you can study at your own pace.
• Live Courses are delivered at the scheduled session times shown before you buy. You join from your dashboard within the join window for each session.

Course descriptions, durations and schedules are provided in good faith and may be subject to reasonable change. We aim to give notice of material changes to a Live Course schedule.

5. Your licence to use Content

When you buy a Course we give you a limited, personal, non-exclusive, non-transferable licence to access the Content for your own learning, for as long as we make that Course available to you.

You must not:

• Copy, download (beyond any download we expressly provide), record, screen-capture or reproduce the Content.
• Share, resell, sub-license, publish or distribute the Content to anyone else.
• Use the Content for any commercial purpose, or to build a competing service.

This licence ends if you breach these terms. The restrictions in this section are an important part of how we protect our tutors' work.

6. Prices and payment

• Course prices are set in pounds sterling (GBP) and may be displayed to you in another currency at an exchange rate applied at checkout.
• Prices include any applicable taxes unless stated otherwise.
• Some Courses may be free or priced at £0 after a coupon; these complete without payment.
• Payments are processed by Stripe. By paying you also accept Stripe's terms. We do not receive or store your full card details.
• Coupons are subject to their own conditions, including validity dates and usage limits.

We take reasonable care to price Courses correctly. If a Course is obviously mispriced, we may cancel the order and refund you.

7. Refunds and cancellation

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these terms. In short: a Recorded Course is non-refundable once you have accessed its content, and a Live Course can be cancelled for a refund only if you ask at least 48 hours before the first session. Your statutory rights as a consumer are unaffected.

8. Live sessions

• Live sessions run at the scheduled times. Joining links and tokens are issued to you personally and must not be shared.
• You should join on time and behave respectfully towards tutors and other learners.
• Occasionally we may need to reschedule or cancel a session, for example if a tutor is unwell. If we cancel a session, your enrolment remains active and we will offer a rescheduled session or, where appropriate, a refund (see the Refund Policy).

9. Certificates

Where a Course offers a certificate, we issue it after you have completed the Course. Each certificate carries a unique number and can be checked on our verification page.

A certificate confirms completion of the relevant MTA Course. It is not a regulated or awarding-body qualification unless we expressly say so. We may revoke a certificate that was issued in error or obtained through fraud or breach of these terms.

10. Acceptable use

Your use of the Platform must comply with our Acceptable Use Policy, which sets out prohibited conduct and the rules on account sharing, content use and behaviour in live sessions. Serious or repeated breaches may lead to suspension or termination without refund.

11. Intellectual property

All Content, and all intellectual property in the Platform, belongs to us or our tutors and licensors. Nothing in these terms transfers that ownership to you beyond the limited licence in section 5.

The certificate issued in your name is yours to keep and share. The “Manchester Training Academy” name, logo and branding are our trade marks and may not be used without our permission.

12. Content you provide

If you submit content such as reviews, ratings or notes, you keep ownership of it but grant us a worldwide, royalty-free licence to host and display it for the operation of the Platform. You are responsible for what you submit, and it must be lawful, accurate and not infringe anyone's rights. We may moderate or remove content that breaches these terms.

13. Business and corporate customers

If you buy as a business or organisation (rather than as a consumer), the following apply:

• You confirm you have authority to enter into these terms on behalf of the organisation.
• Group and corporate bookings may be subject to a separate order form or invoice terms, which prevail over these terms where they conflict.
• Consumer cancellation rights (such as the statutory 14-day right) do not apply to business customers. Refunds for business customers are governed by the Refund Policy and any agreed order terms.
• Each nominated learner must have their own Account and is bound by these terms.

14. Availability, changes and suspension

We aim to keep the Platform available but do not guarantee uninterrupted access; we may carry out maintenance or make changes to features. We may suspend or close an Account, and withdraw access to a Course without refund, if you seriously or repeatedly breach these terms, for example by sharing credentials or misusing Content.

15. Disclaimers

Our Courses are provided for education and professional development. We take care over their quality, but we do not guarantee any particular outcome, including employment, a pass in any external exam, a salary increase or any specific result. Any outcomes depend on your own effort and circumstances.

16. Our liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability to you for any claim connected with a Course is limited to the amount you paid for that Course. We are not liable for loss that was not reasonably foreseeable, or, where you are a business, for loss of profit, business or goodwill. This does not affect your statutory rights as a consumer.

17. Indemnity

If you are a business customer, you agree to cover reasonable losses we suffer arising from your breach of these terms or your misuse of the Platform or Content.

18. Complaints and governing law

If something goes wrong, please tell us first through our Complaints & Dispute Resolution process.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you keep the benefit of any mandatory protections of the law where you live.

19. General

• We may update these terms; the “last updated” date shows the current version, and continued use means you accept the updated terms.
• If any part of these terms is found to be invalid, the rest continues to apply.
• We may transfer our rights and obligations under these terms to another organisation; this will not affect your rights.
• These terms, together with the policies they refer to, are the whole agreement between us about the Platform and Courses.

20. How to contact us

Email [email protected] or use our contact form.